You have a broken account… this happens sometimes weirdly. Could you please provide your account ID (it’s the random numbers/letters in the URL dash.Cloudflare.com/<account-id>) and I can get this forwarded
Yeah, it sadly won’t be fixed that quickly. It happens when there’s an API outage or blip, it isn’t common but it’s more common than I’d like. All I can do is forward it and pray the team fixes the accounts soon. I wish I could do more but sadly, I’m just an MVP
@WalshyMVP not sure what your magic source is, but given we’re getting regular community shifts again, it may be worth just putting them in the regular MVP escalation queue with a ticket # and they may well be addressed next-day.
The Workers team passes internally to the API team who can manually fix it. I think either way they’d need to be passed there so it shouldn’t be much of a difference. I can send it to the Workers guys and have it sent quickly. Been doing this for a long time so kinda just second nature. I can definitely ask the support peeps and see if they can maybe sort it themselves not sure how the process for fixing this works since I don’t know anyone on the API team
Can you kindly open a ticket with support to investigate this issue further and escalate to the required teams. Please include a HAR and the output of /cdn-cgi/trace in the ticket and a screenshot of the error. Errors like this can not be resolved on the fly as it may require multiple product team.