Community Tip - Fixing Error 500: Internal Server Error

Try the suggestions in this Community Tip to help you fix “Error 500: Internal Server Error”.

An Error 500: Internal Server Error generally means the origin web server has encountered an unexpected condition and was unable to fulfill the request. This is a blanket error message for any internal errors that prevented the origin web server from fulfilling the request and that were not caught at the origin.

Quick Fix Ideas

  1. In the rare event that an exception occurred with the Cloudflare edge or an internal DNS timeout occurred, Cloudflare will return a 500 with the page stating “Cloudflare”. When this happens, please contact Cloudflare Customer Support with the details mentioned in the If You Need More Help section of this Tip.

  2. If you don’t see “Cloudflare” in the error, the issue is occurring at the origin web server and you should work with your hosting provider to address the issue. Start by reviewing your server access logs with your hosting provider.

Lite Reading

Background Resources
Help Center

Research The Issue

If You Need More Help
This community of other Cloudflare users may be able to assist you, if not, login to Cloudflare and then contact Cloudflare Support. When you contact support, make sure to include as much of this information as possible: time stamped log files from your origin server, RayID, domain name, error messages, screen shots, and HAR file(s).

Expert Comments Appreciated
This CommunityTip will remain open for input from Community experts and those familiar with this issue. We really appreciate comments that start with words like: “The three things I always try”, or “Do this first” or “In my experience”.

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