Internal Server Error need help

General
1

I have a problem with my shopping mall (coreanmart.com)

I have check my server(vultr), cloudflare(hosting), dotname(domain) but I can’t find the reason. May I know what is the problem now and where can I fix it?

This is the message when I join the shopping mall

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at [no address given] to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

Apache Server at coreanmart.com Port 443

2

Hi there,

An internal server error with this error would not be coming from Cloudflare, and would be coming from your origin web server, as indicated by the ’ Apache Server at coreanmart.com Port 443’ at the bottom of the error page.

You would need to look at your hosted web server (vultr) to understand what potentially could be wrong with your web server there.

You can confirm this by using your local host file to bypass Cloudflare and test going directly to your hosted server, this was you can eliminate Cloudflare from the equation and see how the server is responding directly - https://www.howtogeek.com/27350/beginner-geek-how-to-edit-your-hosts-file/

Hope this helps!

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3

Thank you for comment, please let me leave reply from Vultr

Hello, your request is out of the scope of our support. You need to review the server logs.

Our staff is responsible for infrastructure and system critical functions of the platform itself, not for administration of individual instances. You, or members of your project team are responsible for the administration of the VPS instance deployments on your account.

Thank you for your understanding

Mike Wolfman

Linux Systems Administrator

4

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5

Hi,

As mentioned by the Vultr support, they are only responsible for managing the infrastructure your server sits on, not the actual server - but this is not related to Cloudflare.

You would need to look at your web server to understand why it is returning a 500 internal server error.

regards,

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