Getting 500 errors

Application Performance DNS & Network
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1

Hey! Im pointing my hostgator site to Cloudflare due to free SSL and faster performance but recently I have struggled with 500 error messages… This appears on several domains…

I have contacted Hostgator but since I have updated the DNS to Cloudflare server, they don’t take any responsibility, What Can I do to fix this error?

I have got the messages on several domains

D
Please give me two to three minutes while I look into this for you.

T
thanks

D
May I know why both domain names is pointed with Cloudflare?

T
because I have free SSL from them

D
You need to contact them to check the issue for you. The domain name is not registered and pointed with us: Whois forexandprofits.com

We have no control for this error as both domain name is not using our name servers.

T
so it must be their fault?

D
No Trond. This thing or issue is with the dns. If the content is with us but the domain dns is pointed elsewhere it won’t work.

T
ok

I will try to contact them then

2

Stop using Hostgator. But seriously, 500 errrors are your server not responding to Cloudflare. If you have access to your logs there, see if anything turns up.

3

Theoretically HostGator is a Cloudflare partner… http://support.hostgator.in/articles/specialized-help/technical/Cloudflare/what-is-Cloudflare-how-do-i-enable

If using a DNS based proxy doesn’t work I may need to find a new job…

4

I was checking the hostgator logs… I get plenty of "[Tue Jun 05 09:34:17 2018] [error] [client 98.15.73.236] SoftException in Application.cpp:641: Could not execute script “” lots of the same errors appear at the same time…

5

Google turns up many results for:
SoftException in Application.cpp could not execute script

Many of them due to file permission errors. I’d bug Hostgator again and show them those errors.