Duplicated invoice error

General Billing
1

What is the name of the domain?

What is the issue you’re encountering

An invoice is duplicated and marked as unpaid

What steps have you taken to resolve the issue?

Hello,

I ran into a billing error in May, it was solved by a ticket (#): the invoice was duplicated. The amount has been paid (invoice IN-63679226), but this created a duplicate, IN-63599983, which is unpaid — and shouldn’t be paid, since the other one already has been.

Could you cancel the unpaid invoice, which appears to be an error on your systems’ end? It’s blocking me from activating other Cloudflare services.

In what area can we help you?

Refunds

2

As the issue is Billing related, you will require Support to intervene on that.

You can create a case here https://dash.cloudflare.com/?to=/:account/support?subMenu=account&portal=createaCase

Perhaps this extended advice may be useful:

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With the recent events that Cloudflare blogged about, I would personally be expecting a very huge backlog on tickets.

3

Thanks for the advice, I was not able to find the button to create a ticket, it’s a really bad UX, I hope they will show the button all the time n the future!

4

Most likely there will be an item or two, that you haven’t opened properly, according to the above explanation.