Cannot create support ticket

[user3260]

What is the name of the domain?

Edward — Developer

What is the error number?

I cannot create a support ticket

What is the error message?

I cannot create a support ticket

What is the issue you’re encountering

I cannot create a support ticket

What steps have you taken to resolve the issue?

There are no steps. There is no button for a support ticket.

[sjr]

Guide here (select Account, Billing or Registrar as appropriate)…

No option to request Refund

The support pages have been updated recently. Go here… https://dash.cloudflare.com/?to=/:account/support Select “Submit a case”… [Billing 1] Select “Billing”… [Billing 2] Select a category… [Billing 3] You then need to open ALL of the drop downs so that the magic button to create a ticket will appear at the bottom… [Screenshot 2026-07-15 at 20.16.01]