Hi, this one particular page on my website gets an internal 500 error, I have contacted my host and they have told me to contact cloudfare for it is not their issue, any help would be appreciated. https://gamesect.net/best-gaming-mice/
Hi @user5075,
Sounds like your host is trying to pass the blame! If it was a Cloudflare returned error it wouldn’t look like that, it would be Cloudflare branded.
To confirm this, you can pause Cloudflare on the site and see if the page works then. This will help narrow down the issue.
You can pause Cloudflare from the Overview tab of the Cloudflare Dashboard, bottom right under Advanced Actions.
If the issue persist after Cloudflare has been paused, it means that there is an issue with your origin, Cloudflare is only operating as your DNS provider while it is paused.
Many thanks for your quick reply sir, I indeed paused Cloudflare as soon as they told me it was a Cloudflare issue to no avail. The gentlemen I spoke to at the hosting company assured me it was something down to Cloudflare and said to immediatley contact them. Perhaps I shall try again with the host, everyother webpage is fine other than that one, I was told it was a Cloudflare connection issue.
Thanks again friend.
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No problem! If you leave Cloudflare paused when you speak to them, it may help convince them that it is their issue that they need to fix!
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