WordPress Plugin Problem

Hi, I just set up an account with CloudFlare and downloaded the WordPress plugin to my site. On the CloudFlare website it seems like I am fully set up and should be up and running but when I open the plugin I get the following message: “It looks like your domain economycandy.com is not provisioned with Cloudflare. Please continue to Cloudflare to secure and speed up your website.”

I can’t figure out why this is, does anyone have any ideas what the problem may be and how I can fix this?

WordPress: 5.2.1
CloudFlare: 3.3.3

Thanks in advance!

Hi @skye,

Your site is not sending any response header from Cloudflare (such as CF-Ray, for instance). You can check this by going to your website with Dev Tools open (F12 or Crtl-Shift-J on Windows), then click on the Network tab and on Headers.

So I’m afraid you may not be fully set up yet. After your site is added to CF, it’s important to make sure the DNS records are properly configured and point to the correct IP address of the origin server.

Thanks for the response.

As far as I can tell the DNS is configured properly and I wasn’t prompted to enter an IP address during set up and I can’t find anywhere to enter one, can you please direct me?

Just to update/clarify - on the CloudFlare DNS tab the IP address shown is the correct one. Is there some where else it needs to be entered?

No, I don’t think so.

Are the A, AAAA and CNAME records set with :orange:? Can you grab a screen shot of your DNS tab, image-edit to erase IP address and post it here?

I’m not sure what’s causing this, as your records seem to have been properly propagated and are apparently correctly set. Let’s hope some other community volunteers may help you with this issue (beware there is an upcoming maintenance schedule to start in a few minutes). You may also want to open a support ticket.

Meanwhile, you should probably try to remove the DNS records that are :grey: if you do not use them. For instance, do you actually use cPanel through your domain, or do you go to your hosting provider website to access it? If you do not use it on cpanel.economycandy.com, you can safely remove it from your records. The same for cpcontacs, cpcalendars etc. Most of these records are legacy records added automatically by some hosting providers and are not used by most site owners.

The mail and webmail should only be kept if you in fact make use of these services on your domain, or if they are somehow needed to relay mail to your mail server. You already have MX records that are probably pointing to your mail server. But make sure you check your mail configuration with your host before you remove them.

Any :grey: record exposes your server IP address if it is the same as the one used by your website. If you cannot get rid of the mail and webmail subdomains, you may want to ask your hosting to set your mail to a different server.

Will do, thanks for the tip.

Where can I open a support ticket? I keep getting directed back to the Community Support Page.

Go to https://support.cloudflare.com, sign in, then click on your username > My Activities & Requests > Submit a Request > Get More Help.

Thank you!

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