What is the name of the domain?
funditglobal.com
What is the issue you’re encountering
i am not able to get someone to enable a feature on my account
What steps have you taken to resolve the issue?
Tried calling many times, endless loop to leave a message or open a ticket you never get to a live person.
opened a ticket that is supposedly assigned to the correct group but it’s been 7 days and still my ticket doesn’t get resolved.
What are the steps to reproduce the issue?
try to enable a new feature, see how far you get
am i doing something wrong? i’m assuming that as a paying customer one is supposed to receive support within a reasonable amount of time. what is the time frame for something like enabling a new feature, a week, a month, a year?
Unless you are an enterprise customer there is no live support by phone. Business plan customers have live chat.
Cloudflare doesn’t publish a live support number, calling their main line gets you sales which has no ability to transfer you because that functionality doesn’t exist.
Cloudflare just laid off 20% of their workforce so your support ticket will be answered in the order it was received probably.
tl;dr: No
Now that you got a response here posting what feature you try enable may faster than wait for ticket.
What domain you want ask for support with enough information but without breaking your privacy.