I first posted this in the “Say Hello” topic. Then i read, in “Community Content Moderation Policy” : “No complaints about “Cloudflare blocking site access” to certain browsers or users (talk to site operator)”. So now, i put this question in the meta realm.
So for several days now, my Firefox is prevented to access approximately 25% of the internet because, everytime i encounter a cloudflare captcha page, even if i prove that i am not a robot, the browser will redirect to the same captcha page, in a perpetual loop. This appears only in Firefox, not in other browsers. In this present case, i cannot “talk to site operator”, because it concerns 25% of the internet. So, who can i talk to ?
I understand the validity of ur service, and being myself a webdesigner, i might become one of ur clients in the future. But we know that one of the problem of the anti-spam systems is the optimalisation of the threshold, and the prevention of false positives. If i am a false positive case, is it not a part of ur responsibility to address my personal problem as being a part of ur problem as a public service ?
Then, considering that i might be a non-intentional true positive case, aren’t we in the same “team”? I mean, maybe i am just the ignorant victim of an evil spammer using my computer to spread toxic content, but ignorance is not a crime, and i am a victim, right ? So, if ur intention is “to make internet a better place”, shouldn’t u do ur best to help me ? Considering by the way that i might be a future client of urs, or actually, a client of one of ur clients. But if i come here, this forum tells me that i cannot even address the existence of my problem, and that i should ask someone else. Can you imagine my frustration?
So i have a suggestion. Your captcha page being the access point to the problem (the point where the problem appears to the user), couldn’t it also be the access point to the solution ? Couldn’t you design a useful diagnostic tool on the same page, giving to the user the true description of the causes, and a comprehensive description of the solution(s) ?
For instance, i did scan my system with AVG and Malwarebytes, i did clean my browser history and my cookies, and i did install the addon Privacy Pass, but nothing changed. So the generic solutions are not working. I need a more specific solution, and a more specific diagnostic. Am i blacklisted somewhere ? If it is so, what can i do ? Where should i ask my questions ? How can i clean my system ? What is the exact nature of the problem ? etc…
Sorry for my slighly angry tone, i really tried not to project my frustration on you.
Thanks for ur attention.