ZTNA: Cant Register after 2024.11.x

What is the name of the domain?

notrelevant.com

What is the error number?

Registration error. Please try again later.

What is the error message?

Registration error. Please try again later.

What is the issue you’re encountering

I’ve got a windows box that accidentally upgraded to a 2024.11.x version of the Warp client on Tuesday morning, looks like that’s since been pulled from availability. Problem is: this device will no longer register to any CF ZTNA account, using any version of WARP. I’ve manually removed as much of Warp by a standard uninstall and then manual cleanup (found a couple folders named Cloudflare, removed, found some registry entries about cloudflare, removed them) as I can. Then reboot, reinstalled, reboot, attempt to re-connect to ZTNA: Registration fails.

What steps have you taken to resolve the issue?

Uninstalled Warp client, re-installed, attempted to register.

What are the steps to reproduce the issue?

Do account login, fail.

Hi @user29310,

Could you try opening a terminal and running the command: warp-cli registration delete

No luck, please see some more details below. Same result: Registration Error, please try again later. Apologies; I’m not used to reading these logs … yet.

C:\Program Files\Cloudflare\Cloudflare WARP>warp-cli.exe registration delete
Error: Missing registration. Try running: “warp-cli registration new”

C:\Program Files\Cloudflare\Cloudflare WARP>warp-cli.exe registration new
Error: Failed to communicate with the WARP API.

Shutdown FortiClient tunnel & local antivirus/firewall here

C:\Program Files\Cloudflare\Cloudflare WARP>warp-cli.exe registration new
Success

C:\Program Files\Cloudflare\Cloudflare WARP>

Attempted registration with the GUI (Windows App) here – still Registration Failed, please try again later.

2024-11-19T22:28:02Z|INFO|[IpcFuncAsync] Executing IPC function: IpcGetStatus |Warp.UI.IPC.WarpIpc.WarpIpc|
2024-11-19T22:28:02Z|INFO|ShowActivate |Warp.UI.Views.Windows.MainWindow|
2024-11-19T22:28:02Z|INFO|Daemon status received, tag: Unable |Warp.UI.IPC.Connection.WarpConnection|
2024-11-19T22:28:02Z|INFO|Warp status changed: warp_ipc.DaemonStatusFFI → warp_ipc.DaemonStatusFFI |Warp.UI.IPC.Connection.WarpConnection|
2024-11-19T22:28:02Z|INFO|Supressing notifications: False |Warp.UI.IPC.Connection.WarpConnection|
2024-11-19T22:28:02Z|INFO|[IpcFuncStructResultAsync] Executing IPC function: IpcGetSettings |Warp.UI.IPC.WarpIpc.WarpIpc|
2024-11-19T22:28:02Z|INFO|[IpcFuncStructResultAsync] Executing IPC function: IpcGetSettings |Warp.UI.IPC.WarpIpc.WarpIpc|
2024-11-19T22:28:02Z|INFO|IpcGetStatus() returned: Success |warp_ipc.IpcStatusTag|
2024-11-19T22:28:02Z|INFO|IpcGetSettings() returned: Success |warp_ipc.IpcStatusTag|
2024-11-19T22:28:02Z|INFO|IpcGetSettings() returned: Success |warp_ipc.IpcStatusTag|
2024-11-19T22:28:02Z|INFO|[IpcFuncStructResultAsync] Executing IPC function: IpcGetAccount |Warp.UI.IPC.WarpIpc.WarpIpc|
2024-11-19T22:28:02Z|ERROR|IpcGetAccount() returned: MissingRegistration |warp_ipc.IpcStatusTag|
2024-11-19T22:28:02Z|INFO|Main UI status: ‘Unable to connect’ |Warp.UI.Models.StatusTextModel|
2024-11-19T22:28:02Z|INFO|Unable reason: ‘RegistrationMissing’ |Warp.UI.Models.StatusTextModel|
2024-11-19T22:28:02Z|INFO|Updating trusted networks for status: warp_ipc.DaemonStatusFFI |Warp.UI.Models.TrustedNetworksModel|
2024-11-19T22:28:02Z|INFO|taskBarWidth 1920 taskBarHeight 40 |Warp.UI.Views.Windows.MainWindow|
2024-11-19T22:28:02Z|INFO|screenWidth 1920 screenHeight 1080 |Warp.UI.Views.Windows.MainWindow|
2024-11-19T22:28:02Z|INFO|TaskBar dpi scale 1 |Warp.UI.Views.Windows.MainWindow|
2024-11-19T22:28:02Z|INFO|ResetCertCheck |Warp.UI.IPC.Connection.WarpConnection|
2024-11-19T22:28:02Z|INFO|[IpcFuncAsync] Executing IPC function: IpcGetStatus |Warp.UI.IPC.WarpIpc.WarpIpc|
2024-11-19T22:28:02Z|INFO|Daemon status received, tag: Unable |Warp.UI.IPC.Connection.WarpConnection|
2024-11-19T22:28:02Z|INFO|Warp status changed: warp_ipc.DaemonStatusFFI → warp_ipc.DaemonStatusFFI |Warp.UI.IPC.Connection.WarpConnection|
2024-11-19T22:28:02Z|INFO|Supressing notifications: False |Warp.UI.IPC.Connection.WarpConnection|
2024-11-19T22:28:02Z|INFO|[IpcFuncStructResultAsync] Executing IPC function: IpcGetSettings |Warp.UI.IPC.WarpIpc.WarpIpc|
2024-11-19T22:28:02Z|INFO|[IpcFuncStructResultAsync] Executing IPC function: IpcGetSettings |Warp.UI.IPC.WarpIpc.WarpIpc|
2024-11-19T22:28:02Z|INFO|IpcGetStatus() returned: Success |warp_ipc.IpcStatusTag|
2024-11-19T22:28:02Z|INFO|IpcGetSettings() returned: Success |warp_ipc.IpcStatusTag|
2024-11-19T22:28:02Z|INFO|[IpcFuncStructResultAsync] Executing IPC function: IpcGetAccount |Warp.UI.IPC.WarpIpc.WarpIpc|
2024-11-19T22:28:02Z|INFO|IpcGetSettings() returned: Success |warp_ipc.IpcStatusTag|
2024-11-19T22:28:02Z|ERROR|IpcGetAccount() returned: MissingRegistration |warp_ipc.IpcStatusTag|
2024-11-19T22:28:02Z|INFO|Main UI status: ‘Unable to connect’ |Warp.UI.Models.StatusTextModel|
2024-11-19T22:28:02Z|INFO|Unable reason: ‘RegistrationMissing’ |Warp.UI.Models.StatusTextModel|
2024-11-19T22:28:02Z|INFO|Updating trusted networks for status: warp_ipc.DaemonStatusFFI |Warp.UI.Models.TrustedNetworksModel|
2024-11-19T22:28:02Z|INFO|[IpcFuncStructResultAsync] Executing IPC function: IpcGetSettings |Warp.UI.IPC.WarpIpc.WarpIpc|
2024-11-19T22:28:02Z|INFO|IpcGetSettings() returned: Success |warp_ipc.IpcStatusTag|
2024-11-19T22:28:02Z|INFO|Updating toggle: on: False, mode: Warp |Warp.UI.ViewModels.HomeViewModel|
2024-11-19T22:28:02Z|INFO|[IpcFuncStructResultAsync] Executing IPC function: IpcGetSettings |Warp.UI.IPC.WarpIpc.WarpIpc|
2024-11-19T22:28:02Z|INFO|IpcGetSettings() returned: Success |warp_ipc.IpcStatusTag|
2024-11-19T22:28:02Z|INFO|Updating toggle: on: False, mode: Warp |Warp.UI.ViewModels.HomeViewModel|
2024-11-19T22:28:02Z|INFO|[IpcFuncStructResultAsync] Executing IPC function: IpcGetSettings |Warp.UI.IPC.WarpIpc.WarpIpc|
2024-11-19T22:28:02Z|INFO|IpcGetSettings() returned: Success |warp_ipc.IpcStatusTag|
2024-11-19T22:28:02Z|INFO|Updating toggle: on: False, mode: Warp |Warp.UI.ViewModels.HomeViewModel|
2024-11-19T22:28:02Z|INFO|[IpcFuncStructResultAsync] Executing IPC function: IpcGetSettings |Warp.UI.IPC.WarpIpc.WarpIpc|
2024-11-19T22:28:02Z|INFO|IpcGetSettings() returned: Success |warp_ipc.IpcStatusTag|
2024-11-19T22:28:02Z|INFO|Updating toggle: on: False, mode: Warp |Warp.UI.ViewModels.HomeViewModel|
2024-11-19T22:28:02Z|INFO|[IpcFuncStructResultAsync] Executing IPC function: IpcGetSettings |Warp.UI.IPC.WarpIpc.WarpIpc|
2024-11-19T22:28:02Z|INFO|IpcGetSettings() returned: Success |warp_ipc.IpcStatusTag|
2024-11-19T22:28:02Z|INFO|Updating toggle: on: False, mode: Warp |Warp.UI.ViewModels.HomeViewModel|
2024-11-19T22:28:02Z|INFO|[IpcFuncStructResultAsync] Executing IPC function: IpcGetSettings |Warp.UI.IPC.WarpIpc.WarpIpc|
2024-11-19T22:28:02Z|INFO|IpcGetSettings() returned: Success |warp_ipc.IpcStatusTag|
2024-11-19T22:28:02Z|INFO|Updating toggle: on: False, mode: Warp |Warp.UI.ViewModels.HomeViewModel|

Discovered that 2024.11.x was re-released yesterday. Tried that, same result.