Im experiencing the exact same issue
Here is my ticket
Please assist me
Case # : 01043499
You skipped creating a new topic
What steps have you taken to resolve the issue?
What are the steps to reproduce the issue?
Apologies for missing the topic; this is my first time posting here. Thanks for your patience.
I’ve opened a ticket with the billing team to look into the issue. They advised me to contact my bank, American Express. However, the bank confirmed there were no charges, holds, or any attempts from Cloudflare, so the problem doesn’t seem to be on their end.
To further investigate, I created a second, throwaway account to test the process. On this account, I went to Zero Trust, selected the Free Plan, and added the same card I used under my main account. The transaction completed without any issues, so it doesn’t seem to be a problem with my card.
I’ve also tried flushing DNS, clearing cache and cookies, using different computers, and even private browsers, but I still can’t complete the purchase of the Free Zero Trust plan on my main account.
Any guidance or assistance you can provide would be greatly appreciated!
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I’ve been going through multiple posts on this site, and I found another thread that describes the same issue I’m facing:
Hi again @garcia121098,
Thank you for your reply. After checking our logs, I couldn’t find an issue with your payment method.
Could you please let us know if you are still facing this issue?
Thanks in advance.
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