Zone is unable to be upgraded at this time. Contact [email protected] for assistance. (Code:1258)

We are trying to purchase a business plan subscription however we keep getting the message “Zone is unable to be upgraded at this time. Contact [email protected] for assistance. (Code:1258)”

Does anybody has any clue why we are getting this?

Other than the friendly people in Billing, maybe you don’t have a valid payment option.

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We had a valid payment info.
Now when I attempt to update the payment info it gives me an error code 1292.
Maybe cloudflare is making too much money and are not interested in new business anymore.

Hi @sci_mis,

Can you please share the ticket that you have submitted to [email protected] so that I can assist in escalating your ticket?

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The ticket number is 2139366.

Thanks for reaching out.

There’s no reply from cloudflare whatsoever which is most frustrating.

Hi @sci_mis,
Sorry for the delay here, the ticket does show as solved at this time. If you have any further questions you can reply to that ticket so that it re-opens.

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