Zone is deleted by cloudflare

Website, Application, Performance
1

Suddenly received an email - zone is deleted by Cloudflare, domain is still active but cant see the domain listed in manage domains, Can see the domain listed in Transfer Domains - with message - Registry status : Client transfer prohibited. Please unlock and allow a few hours to update. Can someone guide how to unlock if i am a admin user and how to bring domain back in safe state or listed in manage domains list.

4

Welcome to the Cloudflare Community. :logodrop:

Can you share the domain name so the Community can better answer your questions?

If your domain registrar had the wrong Cloudflare nameservers or more than just your assigned pair of Cloudflare nameservers, that would result in the domain being deleted from your dashboard.

5

Thanks for the reply, domain name is - tmam.io, I can see 2 nameservers hopefully no updates were made from a long time.

1 Like
6

Do you have another Cloudflare account the domain may be active in?

7

Nope unfortunately, i have created personal ones but it doesnot have any domain.

8

You’re using Namecheap Registrar, not Cloudflare. It would only show up in Manage Domains if it was registered by Cloudflare. The fact that it still exists in Transfer Domains I believe means it is an active zone in your account still.
If you go to “Websites” or this magic link: https://dash.cloudflare.com/?to=/:account/tmam.io, do you not see it there?

9

I am able to see there, sorry i was not aware about how it was added, so any action needed from myside in this case now?

1 Like
10

If you can see it there, and your domain is working without issue, you should be set. You don’t need to transfer your domain to Cloudflare’s Registrar/unlock it or do anything like that.

I assume you moved from one account to another or added it to your personal account at some point, and that was the source of the email, the zone being automatically deleted because it was not (or was never updated to) point at Cloudflare. This should be easy to figure out by the receiving address of the zone deleted email, or by checking the Audit Logs of your current account/your personal account and checking for the Zone Deleted event, to see which one it was deleted from.

1 Like
11

Thanks chaika and epic for the help will analyze the logs and revert if needed, appreciate your prompt response and patience. Have a nice day

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