Zone is banned - contact support - ok, how?

Website, Application, Performance Getting Started
1

I’ve read all the posts and tried to submit a ticket as the existing posts describe. I seem to be caught in an infinite loop getting nowhere…

I have plenty of existing domains with Cloudflare but this one cannot be added.

Safe browsing site history on google revealed nothing.

Can someone please help me submit a ticket or resolve this.

Please don’t suggest going to dash.cloudflare.com/.../support → get more help

I have done that (several times) - it will only permit me to use an existing Cloudflare domain - obviously I am trying to make this domain an ‘existing’ domain!

Thank you.

2

Hi @gt8vps,

Either select a different domain and explain the issue, or send an email to support@ with details.

3

OK. I didn’t try that. I will try it and come back…

Thanks.

4

ticket submitted…

5

Excellent, you will just need to wait to hear back, now :slight_smile:

6

Thanks. I will follow up…

7

Resolved. All working.

Thanks for your help.

2 Likes
8

Excellent! Glad you got it sorted :slight_smile:

1 Like
9

Glad you got this sorted @gt8vps. This thread has good background on the difference between a banned zone and a temporarily banned zone.

If the error reads temporarily banned, wait a few hours and try again before contacting support. Temporary bans clear after a couple of hours. Full details in this thread,

1 Like
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