No error # provided, but I’ve included the message and a screenshot
What is the error message?
The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the domain owner to have this hold removed.
What is the issue you’re encountering
It seems that my domain is associated with another Cloudflare account, but I don’t know whose account
What steps have you taken to resolve the issue?
I read this Zone holds · Cloudflare Fundamentals docs and my understanding is that this means my domain is already in another Cloudflare account. The problem is, I don’t know which account it’s in or who manages said account. Can Cloudflare help me identify that and/or release the domain if it’s not currently being utilized? Thanks for any help!
Did you just purchase the domain? If so, do you know the previous owner? Zone holds are account issues that need to be addressed by the Support team on a case.
Hi @cloonan. No, we did not just purchase the domain, but I just realized something. Our former ecommerce platform was going to migrate us to a new server right before we switched to another platform, and Cloudflare was part of their stack. I will reach out to them to see if they still have the domain in their Cloudflare account.
