What is the name of the domain?
moneyability(.)com
What is the error number?
In one case, none, in others, [5ssai] and [5objp]
What is the error message?
Cannot from this device
What is the issue you’re encountering
My zone has been purged. I am trying to add my email to Outlook on a new, but receive the message: “An error occurred during authentication. Please try a…”. Cannot see entire message. I’ve been trying to days. I can still receive email to this address on my laptop and old phone, which has since been traded in. Another user’s zone in this domain has not been purged and his email is unaffected. Goal is to be able to access email on Outlook on new phone.
What steps have you taken to resolve the issue?
Un- and re-installed Outlook a few times. Phone has been shut down daily.
What are the steps to reproduce the issue?
Install Outook on Samsung 23 Android phone.
Open
Click “Add Account”
My email address is pre-populated and checked
Click “Continue”
Error message “An error occurred during authentication. Pease try a…” is presented. Cannot see entire message.
ALTERNATELY
Install Outook on Samsung 23 Android phone.
Open
Click “Add Account”
De-select my email address
Choosing either work or personal result in errors which vary. For example [5ssai] and [5objp]
