This tutorial post covers two different ‘zone banned’ errors. Please select the relevant one for your issue:
This zone is banned and cannot be added to Cloudflare at this time, please contact Cloudflare Support (1097).
This error can be returned when trying to add a domain to Cloudflare. There are a few things that can cause this error (this list contains some ideas but is not exhaustive!). One reason is that the domain may have been involved in phishing/malware, it could also be due to a high profile domain being added, hence Cloudflare want more interaction with the customer. Alternatively, it may be on a domain which a large number of users point their own domains to, such as a website building service.
The only people that know why a domain is banned are the Trust and Safety team at Cloudflare, you should email
[email protected] with a detailed explanation of your association with this zone. Or if you are an Enterprise customer, contact your Customer Success Manager. Please don’t open a thread here about this error, the community cannot help you and you will just be directed back to these channels.
This zone is temporarily banned and cannot be added to Cloudflare at this time, please contact Cloudflare Support (1105).
Temporary bans usually clear after a few hours, and are normally the result of trying to add a domain too many times. If you try again later, you should be able to add it OK.
If after waiting a few hours (without trying to add the domain again in that time), you still can’t add the domain, you will need to contact the Trust and Safety team at Cloudflare by emailing
[email protected]. Please don’t open a thread here about this error, the community cannot help you and you will just be directed back to this email.
This is a Community Tutorial, most are wiki posts, so can be contributed to by Regulars and MVPs here, you can view all the community tutorials here. If there is a tutorial you would like to see, you can request one here.
Other great resources on this community include the Community Tips . These address best practices when configuring Cloudflare, how to fix issues you may see, and tools to troubleshoot. Also you can view Expert Tips, great posts on the community that can help users with a similar issue.
We encourage users to check out these great resources and the Cloudflare Support Centre before posting