Zoho Email DNS DKIM record missing

What is the name of the domain?

digitalservices.co

What is the error message?

DKIM record missing

What is the issue you’re encountering

Re: Zoho>Account>Mail>DNS Failure

What steps have you taken to resolve the issue?

I’ve tried various Text>DMIK inserts with no luck.

What feature, service or problem is this related to?

DNS records

Screenshot of the error

Can you show a screenshot of your Cloudflare DNS records page, including the bar at the top that looks like this…

You may not be in the account where the domain is active as there are 2 sets of Cloudflare nameservers resolving for your domain…
https://cf.sjr.dev/tools/check?a5ca47e9ee0b426695b8db869822be01#dns

1 Like

Hi sjr,

Hi sjr,

  • In response to your original question/request (apparently, I can only post one media attachment at a time. There are 4 images, here is the first):

Hi sjr,

  • In response to your original question/request (apparently, I can only post one media attachment at a time. There are 4 images, here is the 2nd):

Hi sjr,

  • In response to your original question/request (apparently, I can only post one media attachment at a time. There are 4 images, here is the 3rd):

Hi sjr,

  • In response to your original question/request (apparently, I can only post one media attachment at a time. There are 4 images, here is the 4th/Last):

You are in the active account so that’s a start. It looks like you have imported the DNS records when the domain was already in another Cloudflare account as it has imported Cloudflare IP addresses so you’ll want to remove all the A/AAAA records and check with your web host what records to use instead.

Your SPF record should start "v=spf1... and not "Value: v=spf1....

Your DKIM record should be for 4141548583._domainkey as specified by Zoho, not dkim as you have set.

Hi sjr,

So, I made the changes, got with our web host, and made those necessary changes. And, still may having trouble with the DKIM. Here are the credentials/image:

k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCXuCa1cqpTsTLirlUWnJf/6q8H8NkcMvWDGIJEGpFRcCqi8dvfRPN+KOxy4hHs1JpOLlYyKif/uBlrLd6BtXhnxKDgOwZL4DGGer8b1vHNOctWioa88u+oenQ7zKYdhp0dLYj6KWa3XzzqVuNvj3sw7/vHy1kE4hbk36aFRykIBwIDAQAB