ZeroTrust New user didn`t get email with Pin

Hi,
We already had the similar issue:

I opened support request - but it was immediately closed :frowning: #2506220
Per the resolved ticket 3 month ago, our entitlement was refreshed which resolved issue.

Please assist
@MoreHelp
@matteo

This ticket has been escalated.

Thank you.
the issue seems to be resolved.