same subscription issue here but for Zero Trust. The subscription has been removed 5 weeks ago but I am still charged for it. And there is no chance to renew it.
A post was merged into an existing topic: R2 subscription showing but bucket access is removed
Hi @rdb1 can you let the Billing Support team know about these charges? You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support
@cloonan
Have open a ticket an as it is the 10th they have charged another 14$ for a subscription which has disappeared I’m no longer able to use.
I merged your duplicate tickets into 3271546
@cloonan
Thanks for helping me with this I now have a Salesforce ticket with this number:
• Salesforce Case ID: 00976795
But haven’t heard from support yet. Would appreciate if there is a solution before I get billed again for a service Cloudflare has removed but I still get charged for it.
@cloonan
Sorry to bother but the issue still exists, nobody cares about the open ticket and I’m still charged on a monthly base for a service I no longer have. The issue is now open for more then nine month.
Can you please push them again? Thanks
Hi @rdb1
Apologies for the issues that you’re still facing.
I’ve raised awareness of this to our Billing team to try to speed things up.
my colleagues in Support have indicated this was resolved on your ticket. Please open another ticket if that is not the case.
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