Zero trust reports device as non-compliant but Intune says it is compliant

Zero Trust
1

What is the name of the domain?

N/A

Related to

I don’t know / other

What is the error message?

Basic Information Value from device {} Expected value { “compliance_status”: “compliant”, “connection_id”: “9eef9b82-dd53-45af-8cd1-51ba4841a5ed” }

What is the issue you’re encountering

Zero trust reports device as non-compliant but Intune says it is compliant

What are the steps to reproduce the issue?

I have a device which is reported as Windows Compliant by Microsoft Intune, but which Cloudflare sees as non-compliant. A screenshot showing both the status from Cloudflare and from Intune is attached. I am wondering if it is simply that the case of the name of the device is different ? Does anybody know any remedy for this ?

Screenshot of the error

complient.jpg
complient.jpg1624×980 251 KB

2

Hi,

Thank you for reaching out to us.

After checking your account I can no longer see the mark-new device. Are you still seeing issues?
Have you follow the steps here: Microsoft Endpoint Manager · Cloudflare Zero Trust docs

Kindly,

Kindly,

3

Hi,

I renamed the device to MARK-DESKTOP, I did follow those steps, but I am still having the same problem.

The device does not even shop up in the posture check logs.

Kind regards,

Mark