Zero Trust Gateway - a DNS firewall policy is hidden in dashboard. Cannot create new policies

Zero Trust Gateway
1

I have to post in the community first (personal account). My ticket ID is #2870299.

Zero Trust Gateway - a DNS firewall policy is hidden in dashboard. Cannot create new policies.

Happened after I created a test policy called “SNI proxy”.

As seen in the 1st picture, the policy is not visible.

As seen in the 2nd picture, the policy exists as a policy with that name already exists.

As seen in the 3rd picture, I cannot even create a new policy.

Tried clearing cookies, logging in and out, different browser etc, so fairly certain this is a server-side problem.

Would appreciate if this could continue to be fixed soon so I can continue testing overrides and NGINX streams.

Can this be escalated to the Cloudflare team please?

7

There are also no policies set in Network or HTTP (as I am using Gateway purely over DNS).

8

1
11518×904 76.1 KB

9

2
21518×904 64.6 KB

10

3
31518×904 64.5 KB

11

Fixed by deleting the hidden policy using the API:

curl -X DELETE "https://api.cloudflare.com/client/v4/accounts/[account_id]/gateway/rules/[hidden_policy_id]" \
     -H "Authorization: Bearer [api_token]"

There should still be a way to do this via the GUI though…or perhaps it was bugged not showing that policy at all. It could also not be seen doing a GET request to the API.