A former employee set up our Cloudflare account but now we lost the login data (both email and password). So we were advised to simply setup a new account and add the domain there. All DNS settings would automatically be copied… we did that, pointed the domain to the new nameservers and now we are getting the “You’ve requested a page on a website that is on the Cloudflare network. Unfortunately, it is resolving to an IP address that is creating a conflict within Cloudflare’s system.”. Also our email stopped working. So clearly there is now an issue of 2 accounts existing on Cloudflare that cause a conflict. Any clue?
Not if the site was proxied in the old account, it would then copy the proxy IPs and not the origin IP which causes this issue. To resolve this, you should edit your DNS records to point to your origin server’s IP address.
More details in this Community Tutorial:
And this support article:
https://support.cloudflare.com/hc/en-us/articles/360029779472-Troubleshooting-Cloudflare-1XXX-errors#error1000
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Thanks for your quick help… the issue is, that I cannot login to the old account anymore to see what it was pointing to… In the new account there are 2 A and 2 AAA records pointing to different IP addresses (which are then probably Cloudflare IP’s). Should I delete one and change the other to the IP of my provider? Should it be pointing to my webhosting provider where the server is hosted or to the provider where the domain is hosted? Thanks again for your help !!
Yes, unless you have IPv6 on the server you should delete both the AAAA records. Most likely you’ll then need to delete one of the A records and change the other one to point to the origin.
Yes, it should point to the server IP.
With regards to mail, you should check with the mail provider what records are required and make sure they are there in the new account.
Thanks a lot! Will try to follow your steps!
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