Your subscription to R2 was previously removed. Reloads the page when try readding

General Billing
1

What is the name of the domain?

example.com

What is the error message?

Your subscription to R2 was previously removed. In order to access your buckets, please add the R2 subscription back to your account. To check your account’s billing status, visit Billing.

What is the issue you’re encountering

Unable to access R2 files.

What steps have you taken to resolve the issue?

Go to R2 > Try re-adding R2 subscription > It just reloads the page

Billing issues requre a Billing ticket with Support

00982279

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Go to R2 > Try re-adding R2 subscription > It just reloads the page

2

Hi there,

We are really sorry to hear that you are having issues with your R2 subscription.
I have found your SF case and I have sent that to our Billing team for further evaluation.
Please expect an update soon in the that case you created.

Best regards.

1 Like
3

Hi,

I received the reply in email and I tried reverting back but either it didn’t reach or customer support not replying. Also weird thing is the ticket 00982279 not showing up under my tickets in My Activities.

I have 14+TB of data and lots of clients, it is hurting my business a lot, can we please fix this ASAP?

Thank you

4

A post was merged into an existing topic: R2 Billing Problem

5

Hello,
We are really sorry to hear that. Let me add more information in the case 00982279.

6

HI @lazy14k my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.

7

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