Your email address is not verified

I can’t confirm my account email, the confirmation email doesn’t arrive

all communication preferences are active

What should I do?


Thank you for asking.

Unfortunately, it knows to happen if your email address somehow got to be on the suppression list due to an opt-out, or bounces :thinking:

Can you add [email protected] and [email protected] to your email allowlist? You may also want to search for mail from those senders. @cloonan

May I ask if it is the same e-mail you are using here on community?
If not, kindly reply here with the answer to the above question (don’t post your e-mail here due to the privacy concer) and someone from Cloudflare staff would start a private message and you can share details there to help you to find a solution.

Kindly, I’d suggest you to write a ticket to Cloudflare support due to your account and/or domain issue and share the ticket number here with us so we could escalate this issue by using the method Support > Contact Support option as described from below:

You might be offered to switch to the new Customer Support Portal and create a ticket there.

In case if you cannot login to the Cloudflare dashboard, please use the link from below:


Thanks for the answer.

Yes, it’s the same email I’m using here.

I added Cloudflare emails to my whitelist and submitted a ticket, but shortly after receiving a ticket confirmation email, I also received account confirmation.

thanks for helping

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