You can't add domain Code: 1323

[user69022]

What is the name of the domain?

saludparatodos.net | Registrado en DonDominio

What is the error number?

1323

What is the error message?

You cannot add or modify subscriptions or services until all invoices are paid. Download each “Unpaid” invoice on your Billing page and click the “Pay online” link within each invoice to fix your account (Code: 1323)

What is the issue you’re encountering

I can’t add the domain

What steps have you taken to resolve the issue?

I can’t go trough this steps because I don’t have any pending invoice: Billing issues relating to subscription adjustments
It’s a new domain registered a few days ago with a new account registered a few days ago, too.
I created a ticket, but can’t access to it too.

Billing issues requre a Billing ticket with Support

I can’t see it

In what area can we help you?

I don’t know

What are the steps to reproduce the issue?

Add domain>FreePlan

Screenshot of the error

[cloonan]

You’ll need to follow these directions here, Billing, Plans & Subscription Questions

[user69022]

I can’t go trough this steps because I don’t have any pending invoice: Billing issues relating to subscription adjustments

[cloonan]

Can you report this directly to Customer Support at, https://dash.cloudflare.com/?to=/:account/support. Select Billing as the first option.

[user69022]

I can’t contact support either, I’ve already commented on it in the topic. It does not allow me to access the ticket created or create a new one:

[user69022]

And any pending invoice, it’s a new domain and a new account, never had an invoice previously:

[user69022]

I’m still waiting for a solution…

[cloonan]

@user69022

can’t contact support

I see you were able to create 01043499 and will flag that for my colleagues in Billing Support.

[user69022]

If the number of your post is a support ticket number it was created before I posted here and I repeat it, I’m not able to access the tickets and contact to suport.

[cloonan]

@user69022

not able to access the tickets

I see Support sent a note about 12 hours ago to the email you are using here regarding case 00979216, you can respond to that ticket and communicate with Support via email.

Do you see that reply on 00979216?

[malmeida]

Hi @user69022,

Could you please retry to upgrade the zone and let us know if you found any issue?

Thanks in advance.