You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
What is the issue you’re encountering
i can not adding new website on my dashboard
What steps have you taken to resolve the issue?
i try to add that domain to my friend Cloudflare account to make sure account have problems or not, but the result still show same error. please check any issue on this account thx.
I am sorry to hear this happen to you and thank you for taking the time to provide such detailed feedback about it. I regret the issues you’ve encountered and apologize for the disappointment you have faced. Cloudflare aims to provide best services and products to everyone.
If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.
I believe someone from the billing team will take a look at your case and respond to your ticket. Please rest assured that Cloudflare is addressing these matters internally since recent Billing migration.