We have a couple of accounts with cloudflare for our different businesses. One of the accounts is connected to a business we sold last year. We no longer have any access to the domain name or email addresses for the account. And the new owner - before you ask - does not want to give us access to email or the dns or account in cloudflare.
This means we are not able to log in and cancel the account. However, we are still being charged $20 a month for the account. This comes from our bank account, every month and we can’t stop it because at the bank end and Cloudflare are refusing to stop taking money for it.
They insist the account is with the domain owner, but that is not the case. The account is with whoever pays the bills and that is us. We have had enough of getting a bill for over a year for something we don’t use and don’t want. I’ve sent statements, called, emailed and put in tickets. Have had officious replies from customer service reps and told that the issue is sorted out only to find more money taken from our account.
Would you be able to help us close the account, we can’t stop it from our end as the bank says it’s you that must stop requesting the monthly payment.
I have sent you a copy of the recent banks statement so you have the info about the payment. The website is WEDDINGVENUES.COM.
I’ll continue posting into the forum until I get heard and hopefully shame someone at Cloudflare into sorting this out. I don’t really want to do this but what else can I do other than close the company bank account.