You are not allowed to create new zones. Please contact support

Sorry, you are not allowed to create new zones. Please contact support.

Add site pkols.com

I tried a lot of time but getting the above mention error when I try to add my site. what to do, I also email to support but did not get any response.

Anyone can help me out.

The domain shows as already active on Cloudflare

$ dig ns pkols.com +short
rocky.ns.cloudflare.com.
mckinley.ns.cloudflare.com.

Are you unable to access the cloudflare account where the domain is active?

To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help. Please give Support the complete details and link to your Community post and share the ticket number here. If you receive an automatic response that does not help you, please reply and indicate you need more help.