I purchased yearly pro plan in January but it got randomly reset and billing monthly started
What is the issue you’re encountering
My prepaid subscription got deleted
What steps have you taken to resolve the issue?
I’ve chosen the yearly subscription pro-plan in January. In June I got billed for the same domain for a monthly subscription. Somehow my yearly plan (which I paid in advance) was deleted and my domain was changed to monthly payment. I opened several support tickets but the support people told me “you are on the monthly plan”. I paid 200 dollars for the whole year and this just got deleted. How can I find someone who is able to help? The support ticket just don’t get any responses anymore.
What are the steps to reproduce the issue?
I don’t know what happened. Something got changed without my consent.
You might need to gently explain to the billing team that in this version of the multiverse there are 12 months in a calendar year and that their system appears to be based on multiverse 1103 and needs to be updated to reflect the current reality.
In defense of the billing team, their system is so horrific that they must process thousands of requests a week and don’t have time to actually think, let alone research issues.
