My domain was linked to shopify but I deleted it. Now the www part of my domain will not work but the root domain works perfectly. My root domain is pointed to Clickfunnels and it’s working. But no variation of my website using www works at all. After exhaustive assistance from Clickfunnels support, I have been told to contact Cloudflare support.
I HAVE BEEN DEALING WITH THIS ISSUE FOR ALMOST A MONTH NOW.
I got a reply from someone to create a ticket with support. I did that and all they did was mark it resolved without doing anything to help me.
My root domain is pointed to ClickFunnels while my subdomain www is pointed at my root domain. I reached out to ClickFunnels support and after exhaustive assistance we could not fix the problem. I reached out to Shopify support, but they were absolutely no help. I think Shopify caused my current issue. I think it got corrupted somehow, like they didn’t fully remove the domain from their servers.
There is no error code given.
I reached out to support with ticket number 2534070 with a subject line “Cannot remove custom hostname” per a previous instruction.
Just for the record the root part of my domain works exactly as intended. It is only the www part of my domain that doesn’t work for some reason. For context I added my domain to Shopify. I asked them to remove it. I then added my domain to Cloudflare per ClickFunnels’ instructions.
Thank you for that detail, I do see the ticket with Support, it is open and I have added myself to it to track progress.
Clickfunnels, as a Cloudflare partner should be removing these records…unfortunately most of the time the request lands with an agent that does not know what to do. In these cases cloudlfare support can do the needful.
I ran across the liberate the host name tutorial and tried it and it didn’t fix my issue. I have been frantically trying to resolve this for weeks and no one has been able to fix it. I searched through the community for tips, I contacted Clickfunnels support, Shopify support and now finally Cloudflare support. I don’t know what else to do.
I have now used the liberate the hostname service twice. It didn’t fix my problem either time. My www subdomain does not work. I still get the same error message “There was a problem loading this website.”