Wrongly charged twice 2*50 usd without any invoice

General Billing
1

What is the name of the domain?

What is the issue you’re encountering

no repose on my support ticket

What steps have you taken to resolve the issue?

i have raised a ticket on september 12th with ticket number Case # : 01129285.but no response.also tried reaching on x.com with the the cloudflare help handle.but again no response.

Billing issues requre a Billing ticket with Support

01129285

In what area can we help you?

Refunds

What are the steps to reproduce the issue?

Transaction 1
Transaction ID: 68Y82702GG914104V
Date: 11 September 2024
Amount: $25.00 USD
Paid with: American Express
Transaction 2
Transaction ID: 24X84148VN8531641
Date: 11 September 2024
Amount: $25.00 USD
Paid with: American Express

Screenshot of the error

Screenshot 2024-10-01 at 01.56.03.png
Screenshot 2024-10-01 at 01.56.03.png2038×888 97.1 KB

2

We are sorry for the delay. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. Our billing support will get back to you on the ticket. Thank you!

3

still no one from your billing team has responded