Wrong website upgraded to Pro

Hello, I am a developer migrating a project under Cloudflare and during configuration we used a “beta” domain to test features and how the site behaves under Cloudflare. We then bought a Pro for that beta domain for a whole year and now I realized I cannot change the domain of the website config with the Pro plan and I need to buy another Pro plan for the original domain. Is there a possibility to refund the Pro plan and apply it to the original domain ?

Hi there,

This is the kind of issue it has to be analyzed through a ticket. Please ask the super administrator for the account to open a ticket from the dashboard.
On the super administrator dashboard, press Support in the upper right corner → Contact Cloudflare, select Billing and go from there.

Take care.

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