What is the name of the domain?
Private
What is the issue you’re encountering
In December I upgraded the wrong domain to the pro plan. I realised straight away and from reading the forums cancelled the new pro plan. But this done nothing and we require it to be downgraded and credited to use towards the correct domain. We contacted support 2 months ago and have not had a single response.
What steps have you taken to resolve the issue?
Have contacted support many times with no response at all (For 2 months!). Would be happy to receive a partial credit to go towards us activating the pro plan on the correct domain.
Billing issues requre a Billing ticket with Support
01315808
In what area can we help you?
Refunds