Wrong DNS server

[user2973]

Hello,
Cloudflare tells me to replace my DNS servers with the following 2 servers:
ara.ns.cloudflare.com
art.ns.cloudflare.com

But I get an error while updating the servers, because there are 2 others setup:
jerry.ns.cloudflare.com
lina.ns.cloudflare.com

see dig:
dig ns slotnerd.de @ara.ns.cloudflare.com

; <<>> DiG 9.16.1-Ubuntu <<>> ns slotnerd.de @ara.ns.cloudflare.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 1892
;; flags: qr aa rd; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;slotnerd.de. IN NS

;; ANSWER SECTION:
slotnerd.de. 86400 IN NS jerry.ns.cloudflare.com.
slotnerd.de. 86400 IN NS lina.ns.cloudflare.com.

[domjh]

Hi @user2973,

This #Tutorials should cover the issue here:

Can't set nameservers - (Inconsistent Set of NS / Nameserver not authoritative)

The issue: This is common to European registries, the registry tries to validate the nameservers you are adding. This is most likely caused by the domain previously being active in another Cloudflare account with different nameservers. They therefore believe that the wrong nameservers are responding so prevent you from adding the new nameservers. What to do about it? Option 1: Wait! Cloudflare should automatically purge the zone if the nameservers are not changed to point there. This can take…

[user2973]

Hello,
unfortunately I can not contact the Cloudflare support, because I have nor paid account.
Can you escalate the problem to the support for me?

thanks
Jochen

[domjh]

You can contact support on the free plan, it might just take a while for a reply.

To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help. If you receive an automatic response that does not help you, please reply and indicate you need more help.

[user2973]

thank you