Wrong device type detection

I recently subscribed to the PRO plan in order to access the cache analytics, since I’m getting a lot of cache misses.

In the analytics there’s a chart about the device type, and I see that almost all of my traffic origins in tablet. That’s weird, since my app is not intended to be used in tablets and I’ve never received a customer message from a tablet.

ScreenHunter_339 Jul. 21 11.44

If I cross-check in google analytics, indeed most of my unique users use smartphones, almost no tablets.

ScreenHunter_340 Jul. 21 11.44


My Pro cache analytics looks like it’s getting it right. Hardly any tablet visits. You may have to open a ticket to have the analytics group check your traffic.

To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help. If you receive an automatic response that does not help you, please reply and indicate you need more help.

Thank you, I’ve created a case

1 Like