Wp spamshield

I wanted to connect my wordpress site with printful,but when i try to connect it error pops out and say WP-SpamShield plugin blocks the connection.
I asked printful for help they say that i must ask wordpress support,i asked him,they say that i need turn off wp spamshield plugin,but i cant find it in my wordpress plugins(files) then they said that i need to contact you,please can you help me with this wp spamshield plugin,i want to disable it and do you know how?Thanks for reading!

Wp-spamshield is a plugin on your wordpress site. Try looking through your plugin list again or ask your Wordpress host to turn off wp-spamshield, as they might have it on by default.

Ok.Thank you!

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