WP Redirection plugin not working

Hi, I’m setting up a redirection with this plugin Redirection – WordPress plugin | WordPress.org but it’s not working. I get a 404 error and it’s not the WP default 404 error page.

My Hosting provider told me to follow up with the DNS service provider for assistance

Any ideas on how to fix that?

Cloudflare should not have anything to do with your WordPress Redirection plugin.

Did your hosting provider offer any reason for their recommendation?

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