Workers Builds Failing

What is the name of the domain?

workers.dev

What is the error number?

Nil

What is the error message?

An internal error occurred. Please retry your build. If this problem persists, contact Cloudflare support.

What is the issue you’re encountering

Hours & hours of worker builds failing with no explanation. This is absolutely killing us during peak dev time, and absolute silence from support.

What steps have you taken to resolve the issue?

Tested alternative builds which have also failed.

What are the steps to reproduce the issue?

Try a build

Hey,

Could you share a build ID?

The Workers build ID is a unique build identifier.
It’s the UUID in the browser bar (for example, a URL would be dash.cloudflare.com/ACCOUNT_ID/workers/services/view/WORKER/production/builds/BUILD_ID where the build ID looks something like a398d794-7322-4c97-96d9-40b5140a8d9b).
This ID can help troubleshoot some issues with Workers builds so if you have a failing build make sure you grab that ID for the team to use.

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Howdy! :grinning_face_with_smiling_eyes:

I’m experiencing the same internal error across three environments…

Build ID examples:
cf3d3b93-a93a-472b-a511-dccdd08d3ba8
5006ae03-27e9-4a5e-ad55-5200190470de
36abb15d-7cb6-4eaf-82c9-62b27c958d20

Thanks, let me have the team check :slight_smile:

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Hey @jay.ramplify - Looking at some logs, it seems we no longer have access to your GitHub installation. Could you try checking the status of your Github installation? Account → Workers and Pages → Your Worker → Settings → Builds → Git Repository → Manage. When you click the Manage button in the Git repository card, it should take you to your github app installation page. Is the app currently suspended? Does it it exist at all? If it’s suspended, you need to un-suspend. If it doesn’t exist at all, go back to your workers build settings and click “Disconnect”. Then click “Connect” to re-install the app.

Let me know if this doesn’t work and we’ll try something else

1 Like

Hi @jfawcett

I followed your instructions through the build settings and could see the Github account was still attached, but the repo wasn’t. I disconnected in an attempt to start fresh, and have not been able to reconnect.

Reconnect attempts from CF > worker > build settings take me here: Sign in to GitHub · GitHub which delivers a 404 with that target_id.

If I go to GitHub Apps - Cloudflare Workers and Pages · GitHub and try to connect via the install button, I end up back at that same 404 permissions page.

I then attempted to make a new deployment by importing from repo in CF > workers & pages > create > Import a repository > Github and end up back at that same 404 permissions page.

I’m now wondering if this is a Github issue with apps & not a CF issue. I just disconnected an OpenAI app from Github that was working fine & cannot reconnect with that either. It goes to the exact same link.