Wordpress admin access multiple users

[roberts234]

Hi,
My initial set up went quite smoothly but i soon ran into a problem. I have a Wordpress site on which i allow users to post articles so I need them to access the backend. After my initial set up I found I could not access wp-admin and neither could my users. I created a rule to exclude cache for wp-admin which didnt do the trick so i deleted my site from cloudflare in order to install the cloudflare plugin believing that maybe that would solve the problem but the plugin doesnt work, I mean it installs but just displays a blank page. I just wonder if anyone else has encountered a similar issue and if there are any workarounds that allow firstly myself access to wp-admin and also my users. Many thanks in advance for any pointers.

[cbrandt]

Hi,

@roberts234

I created a rule to exclude cache for wp-admin

Cache would be unrelated to your issue.

Here are some steps you may want to take to find out what’s blocking your users:

1. Open Dev Tools (F12) on the Network tab. Visit your website and perform the action that would normally result in a request being blocked. Take note of any requests that are blocked with a 403.
2. Wait a few minutes
3. Go to Dashboard > Security > Events. If the request was in fact blocked by Cloudflare, you should find an event related to that block action. Depending on your site traffic, you may need to filter by IP address, User Agent, URI Path, etc. to find it. Check the “Service” that blocked it.
4. If this was
   a) Bot Fight Mode, disable this feature.
   b) Super Block Fight Mode, create a WAF Custom Rule to Skip it for the specific situation, with relevant conditions such as the URI Path and the visitor’s IP, for example;
   c) WAF Managed Rule, you need to create a WAF Exception for that rule. See: Add a WAF exception in the dashboard · Cloudflare Web Application Firewall (WAF) docs
   d) WAF Custom Rule, you need to edit it accordingly.