Woocommerce orders email not receiving

[user3073]

I’m running the online shop with GoDaddy hosting. I added my site in Cloudflare but I’m not getting order emails don’t know why. I’m using Zoho mail services I checked by using different tools emails are generating in the backend but I’m not getting emails. maybe I’m also using Cloudflare that’s why I’m not getting emails. is there any solution. thanks

[fritex]

Greetings!

Thank you for asking.

I am sorry to hear you are experiencing an issue with receiving emails sent from WooCommerce website and in your inbox while using Cloudflare for your domain.

Kindly, see below suggestions and tips for troubleshooting.

@user3073

Zoho mail services

Usually, the MX record should point to a hostname such as mail , and the A (or CNAME) type record for that hostname should be set to (DNS Only).

@user3073

in the backend but I’m not getting emails

I’ve experienced some issue, but from then I am using below plugin for WordPress. May I suggest you to try below plugin as far as it works perfectly for WordPress, just configure it to use your e-mail provider with the credentials:

• tick the checkboxes the “Force name” and “Force email” → Other SMTP

WP Mail SMTP by WPForms – The Most Popular SMTP and Email Log Plugin

@user3073

I’m not getting emails. maybe I’m also using Cloudflare that’s why I’m not getting emails.

Furthermore, if you recently moved your domain to your Cloudflare account, I could try to troubleshoot at first sight without knowing anything other as it could be related to either:

1. Wrongly setup e-mail related DNS records at the DNS tab of Cloudflare dashboard for your domain name
2. Possibly missing some TXT/CNAME records (for SPF, DKIM, DMARC if so?)
3. You are using a hostname like yourdomain.com which is (proxied) rather than the unproxied (DNS-only) like mail.yourdomain.com (possible this one not existing or is instead of being ) at the DNS tab of Cloudflare dashboard, in your e-mail client for sending/receiving server (MS Outlook, Mozilla Thunderbird, etc.)

May I suggest checking below article if your e-mail records (usually the A mail and the MX record) are configured properly while you are using Cloudflare for your domain name:

• Email undeliverable when using Cloudflare

Deprecated - Email Troubleshooting

This tutorial is deprecated in favour of Troubleshooting email issues · Cloudflare DNS docs

Archive

This tutorial covers the steps you should take if, when you change your domain to point to Cloudflare, you no longer receive emails to your domain. If you follow this tutorial and still need further help, please let us know what you have tried and share your domain name and, if possible, a redacted screenshot of your DNS records in Cloudflare. <a href="https://youtu.be/hLKyUWQcu08">…

I would also recommend looking into the below article due to further prevention of your e-mails being marked as a SPAM at the recipient’s side:

How to prevent your emails from going to spam

As a website admin, you will likely be sending out emails to your customers or visitors for newsletters, account notifications, product updates, etc. Depending on the circumstances, you might start noticing your emails are ending up in customers’ spam/junk folders instead of their email inbox. This issue can be caused by a few things, and I’ll go into detail for each: Misconfigured DNS/absence of necessary records Poor domain reputation FAQ Misconfigured DNS/absence of necessary records For…

Nevertheless, using online tools on the links below you could test and troubleshoot more what is going on with your e-mails:

Newsletters spam test by mail-tester.com

Email server

Sharing here a list of websites/tools I usually use to check, test or even generate something in case I forgot how does it go: https://toolbox.googleapps.com/apps/dig/ https://ssl-tools.net/ https://ssl-tools.net/mailservers https://ssl-tools.net/mails https://www.checktls.com/TestReceiver https://www.mail-tester.com/ https://en.internet.nl/test-mail/ https://intodns.com/ https://powerdmarc.com/power-dmarc-toolbox/ https://www.immuniweb.com/ssl/ Hope they will help you too

Otherwise, you might have to troubleshoot if the port like 25/465/587 is open at your GoDaddy hosting and contact GoDaddy to check this for you. If they are not open, then I am afraid you may not be able to receive any emails from WordPress/WooCommerce using that web hosting.