WooCommerce legitimate customers failed too often, unknown error state

[cazschiller]

What is the name of the domain?

PCM of NC | Mail Order Tuners | GM Performance Parts | Dyno

What is the error number?

Not Available

What is the error message?

Unknown error state, no feedback reported, customers too irate

What is the issue you’re encountering

About 20% of our customers are receiving an error on the checkout page

What steps have you taken to resolve the issue?

For about a month, removed old solution

CAPTCHA 4WP

And added CF Turnstile using this plugin

Enhanced Cloudflare Turnstile

Tried Managed, Non interactive and invisible, no change. Still multiple customers call saying they cannot checkout.

We have reverted back to another solution and would be willing to test the CF Turnstile integration again on staging perhaps.

What are the steps to reproduce the issue?

We cannot reproduce.

***If there is a better way to integrate Turnstile into WooCommerce, please let me know

Screenshot of the error

[GeorgeAppiah]

You need to contact the author of the WordPress Turnstile plugin you’re using for assistance, not Cloudflare.

Alternatively, you may try other WordPress Turnstyle plugins: https://wordpress.org/plugins/search/turnstile/

Good luck!

[cazschiller]

Thank you! Could you please recommend an alternative, or better integration method rather than plugins? We’d prefer less of them, certainly

[GeorgeAppiah]

@cazschiller

Could you please recommend an alternative

I use “Simple Cloudflare Turnstile” by Elliot Sowersby on a bunch of WordPress sites (with and without WooCommerce) and never had any issues: https://wordpress.org/plugins/simple-cloudflare-turnstile/

Your mileage may differ, though.

@cazschiller

better integration method rather than plugins? We’d prefer less of them, certainly

A “plugin” is just WordPress’s way of packaging 3rd-party code into a WordPress site.

If you don’t want to use someone else’s plugin, perhaps you can build your own or find some other way to include your custom code (eg in your active theme’s functions.php file).

Here’s Cloudflare’s documentation: https://developers.cloudflare.com/turnstile/get-started/. But you also need to know the appropriate WordPress and WooCommerce hooks to use to be able to invoke the Turnstile widget at the desired locations.

Good luck!