Woocommerce downloads/files proxied through cloudflare

Hey everyone,

I’ve also contacted the cloudflare support about our issue however no response yet. We’ve a problem with our downloads in our woocommerce store, the digital downloads are being cached/proxied through cloudflare.
The problem is with this that our customers can’t download the files anymore, the download speed is extremly slow for them and most of the files they try to download abort at around 1 GB in to the download.
When we disable the proxy (orange cloud in the dns settings), then the speeds are as they should be and the downloads are completing as they should too.
How can we exclude our downloads from being proxied through cloudflare?
Best wishes
Dominik

Hey there!

Can you share the support number ticket here so we can take a look?

Thank you!

1 Like

It’s the same issue from this ticket #2248041, it’s old and currently marked as resolved which isn’t resolved, as the problem is with cloudflare and not the hoster. However, I saw that new tickets can’t be opened about technical issue for free users.