’s server IP address could not be found. DNS_PROBE_FINISHED_NXDOMAIN

Getting weird set of errors, the tech over at wpengine is also baffled.

The Name Servers are setup (and hasn’t changed in a month)… and Cloudflare is setup and hasn’t changed in a month. The site went down on Sunday I think.

I attached screenshots of both the Name Servers setup (at and the DNS setup (at . I also attached a screenshot of my stats from Cloudflare which shows the traffic drying up yesterday…

Any suggestions on how to troubleshoot?

WPEngine suggested I reach out to Cloudflare btw… but I don’t know how to get support at Cloudflare other than post here

here is my name server setup

I’m guessing it’s #4 in this tip, Community Tip - Fixing the DNS PROBE FINISHED NXDOMAIN error

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Here is my DNS setup @ Cloudflare… I have dev mode on, have purged everything, and, even turned off the proxy (I have on DNS only)

cloonan, thanks for the idea… I posted my screenshot below, and there is the A record for the naked domain (it just has the domain name, no www, right??) . I think that is correct!

You have develpement mode active, can you deactivate that from your overview tab?

Next, on your dns tab, can you click the :grey: next to the two A records, one called www and one called, clicking will turn :grey: to :orange:.

Wanted to make sure we address this as well, to contact Cloudflare Customer Support, login & go to and select get more help. Here’s a bit of background on Cloudflare Support for reference:

Thanks cloonan… I did both of those things (or, undid them :wink:

I also put in a support ticket and the got back to me quickly, said something was wrong with my NS records at dotster… still investigating

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Got it, thank you. I see the note, can you reply back and let the engineer know you’re still having issues?

Whois results indicate your zone is subject to this is most common when your zone has expired. Whatever the cause your registrar should be able to assist you as they set the flag.

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