Wildcard SSL - need private key for CSR (from cloudflare)

We have a wildcard SSL (purchased via Comodo), where the CSR was created on HubSpot. The CSR is deployed on HubSpot, however we need a private key for the CSR for our backend (AWS). We were directed by HubSpot support to Cloudflare and are wondering how to get that private key?

Note: We don’t have a paid cloudflare account, but have been pushed to Cloudflare support to fix this issue (by HubSpot support).

You are not able to get the private key for a wildcard certificate. I’m confused why HubSpot is sending you to Cloudflare when they created the CSR, as they need the private key to create the CSR.

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