Why won't captions appear?

Uploaded a 5 minute video about 15 minutes ago.
Immediately added vtt captions generated by a third party.
Running player from video link shows CC and English selection, but when I turn on captions, nothing appears.
Does the uploaded VTT filename need to match either the video name or the video id?

How to fix?

@it147 thanks for reporting this! Iā€™m taking a look and will report back.

@it147 ā€” sorry for the delay! It looks like the captions that were uploaded have a couple errors that show up in the WebVTT Validator here. Can you try modifying the captions and re-uploading?

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Yes, that worked! Thanks for the catch.

I will go back to Sonix.ai and report this problem.

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