Why urgent tickets still left unanswered for 2 weeks?

What is the name of the domain?

Sspi.trade

What is the issue you’re encountering

I requested a refund but tickets are left unanswered

Billing issues requre a Billing ticket with Support

00979396 and 00978768

In what area can we help you?

Refunds

00978768 and 00979396 are not update for around 2 weeks now. What’s happening in the ticket system? How urgent is urgent tag in this sytem? You already caused a lot of damage to me by not being able to renew my domain for 3 weeks!

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