Why is blling not answerring my tickets?


#1

Several months ag oI removed all domains form my account however billing continues to charge me and have ignored my tickets for 3 weeks. There is no number to call and no response from support……… WHY??


#2

Billing are very busy at the moment and have a large backlog of tickets. If you post the ticket number, maybe @cloonan will have a look for you.


#3

Billing is still catching up on tickets. Post the ticket # here and the mods will usually look into it.


#4

@domjh: JINX!


#5

That’s fine but why are they charging me when the domains were removed from my account months ago? The account is empty so why a bill?


#6

Request #1643127


#7

That is something only support can answer.


#8

However they will NOT answer……. nobody wants money taken from their bank account illegally and then be ignored making them feel ripped off.


#9

There is nothing more the community can do, please wait for one of the Mods to have a look at your ticket.


#10

Hi @lapier, sorry for the frustration and the issues. I see the team process the refund. Please let them know if you don’t see it in the 5 - 7 days they indicated earlier.