Why I can't add custom name server?

As I have hosting packages in another company. I will use their hosting. So I need a custom nameserver. If I can’t add a custom nameserver then refund me.

You don’t in most cases need to change the nameservers, you point your DNS records to your hosting here so that Cloudflare can protect your site…
https://dash.cloudflare.com/?to=/:account/:zone/dns

(Using Cloudflare always requires using Cloudflare nameservers. If you want to change, you will need to transfer your domain out).

If using a custom nameserver is an absolute requirement then unfortunately you cant use Cloudflare.

Alternately you can create A record to point to your hosting IP address. You can find your hosting IP address in your hosting cPanel / dashboard.

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Then proceed with refund and cancel my domain

You will need to raise a registrar ticket to ask.
https://dash.cloudflare.com/?to=/:account/support

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I have open ticket more then 30h but not human help for that ticket. The ticket always says contract with cloudflare community.

Id #3078865

The ticket shows as solved. Can you reply to the comment from yesterday morning to raise the ticket for the attention of the team?

I am pretty sure the Registrar team will be unable to accommodate that request, use of the cf nameservers is clearly shown as part of the terms of purchase.

From


7.2 nameservers

Registrant agrees to use Cloudflare’s nameservers. REGISTRANT ACKNOWLEDGES AND AGREES THAT IT MAY NOT CHANGE THE NAMESERVERS ON THE REGISTRAR SERVICES, AND THAT IT MUST TRANSFER TO A THIRD PARTY REGISTRAR IF IT WISHES TO CHANGE NAMESERVERS.


Your best bet is to wait for 60 days after purchase and transfer to a third-party registrar.

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